Privacy Policy

1. Introduction

Divsam Consultants LLP ("we," "our," or "us"), with its registered office at SCO 18, Top Floor, Sector 20-D, Chandigarh — 160020, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.divsamconsulting.com and use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you voluntarily provide it to us:

• Full name
• Email address
• Phone number
• Business name and type
• GST number, PAN, and other tax identifiers (when you engage our services)
• Financial records and documents you share for accounting and compliance services
• Any other information you choose to provide via contact forms, email, or WhatsApp

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour. See our Cookie Policy section below for details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our bookkeeping, accounting, tax filing, GST, payroll, and compliance services
• To respond to your enquiries and service requests
• To communicate with you about our services, updates, and deadlines
• To send you relevant newsletters and updates (with your consent)
• To improve our website, services, and user experience
• To analyse website usage and performance through analytics tools
• To comply with legal obligations under Indian law
• To detect, prevent, and address technical issues or fraudulent activity

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

• Service Providers: Trusted third-party tools we use to deliver our services (e.g., Zoho Books, Tally, greytHR, cloud hosting providers)
• Regulatory Authorities: Government bodies such as the Income Tax Department, GST Network, MCA, EPFO, or ESIC when required for filing or compliance
• Legal Requirements: When required by law, court order, or government request
• Professional Advisors: Auditors, legal counsel, or consultants engaged by us, subject to confidentiality obligations

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), secure cloud storage, access controls, and regular security reviews. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations (including tax and accounting record-keeping requirements under Indian law), resolve disputes, and enforce our agreements. Financial records are typically retained for a minimum of 8 years as required by Indian tax laws.

7. Your Rights

Subject to applicable Indian law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@divsamconsulting.com.

8. Cookie Policy

Our website uses the following types of cookies:

You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or by adjusting your browser settings. Disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, government portals). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: